We led a very complicated trip to Central Europe--Prague, Vienna and Warsaw. This was a business trip with 13 people, multiple arrivals and departures, 21 meetings over the course of 10 days (packed into 6 days of meetings). Our travel agent arranged meeting rooms and meals with our business guests at our hotels, something they don't usually do, opera tickets in Vienna, sightseeing, transportation to and from meetings as well as all our transfers, restaurants (most meals were included), guides, flights, etc. We had multiple changes, some at the last minute. They accommodated every change easily though I know it was difficult for them. Everything took place exactly as planned, which is remarkable given how difficult this trip was to organize. Their hotel recommendations were perfect. They did an exceptional job. They were very flexible in meeting our needs. I would recommend them to anyone looking for an excellent travel agency.
Given that it was a very busy business trip, just having all the details work out perfectly was the most enjoyable part for me. I think the opera in Vienna was a highlight for everyone. The hotels were all very well-located and beautiful hotels with excellent service.
If it weren't a business trip, I'd do more sightseeing. But, it was a business trip.
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