The tour guide we had was very nice and knowledgable. however, he was not worth what was paid. I was not clear at all on what I would get for the cost of what I paid. due to weather, a major part of the tour was cancelled and what we did instead was far less expensive and he tried to get us to pay for it. I would not use him again, although he was very nice and knowledgable.
Travel Company's Comments I enjoyed working with you on putting your trip together and am disappointed that the one guide did not work out for you as well as he should have. I strive to provide the best experience for my clients and take negative comments very seriously. I wanted to let you know that I did follow up with the guide, and he is very sorry and he wishes he had communicated more with you the day before about how things might work, but felt everything was very much ‘up in the air’ due to the bad weather and road closures. Typically his tours go without a hitch, and we generally have such good feedback about his services, so I am so sorry you had the experience you did. I do hope you make it back to New Zealand sometime, during our summer, so we can really ‘show-off’ our beautiful country to you.
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