My rating for my travel agent is five stars. She was very responsive and helpful. Their local point of contact however in New Zealand messed up the pickup for one of our trips leaving us stranded. Thankfully the tour company stepped up to the plate to help fix their mistake but they were ZERO assistance. That is truly inexcusable.
Lovely scenery and they did a great job with most of the tours we had!
The hotels were awful. 4/5 of them I would never stay at again. I had researched the hotels in the area and made the best choices out of the options that were afforded to us but overall, the hotels were really bad. Supposedly 5 star hotels that did not have working wifi, elevators, computers, and a host of other issues. It makes international travel difficult when these basic ammenities do not work - and they should have for what we were paying.
Thank you for taking the time to post your review & your kind comments regarding your agent.
We were disappointed to hear of the confusion with your tour pick up point locally and understand your frustration, we were pleased that our local office after discovering their mistake immediately upgraded you to an air tour at their cost to ensure your day to Milford Sound took place and provided a complimentary Queenstown cruise and dinner.
The hotels booked and listed on your itinerary were 4-4.5* - The hotel in Sydney, the hotel in Melbourne, and the Queenstown hotel to name a few of the properties are very highly regarded and we are sorry to hear they did not meet your expectations.
We are delighted you enjoyed Australia & New Zealand and the tours.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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