When planning what started out as a 2 week Australia adventure we looked at all the various standard tour packages and could not find one that matched all our interests. Knowing the time it would take to travel from Cleveland, OH we decided to add New Zealand in case we never got back there again. We looked for options to customize our travel plans and were so thankful to have stumbled on the Zicasso website and ultimately be connected with this travel agent. He listened to what our interests were and worked with us to create an amazing itinerary. We stayed in 11 cities (6 in Australia, 5 in New Zealand) over 25 days at a pace that worked with our travel style. As our itinerary grew our agent was there to make recommendations and adjustments where needed. He selected a variety of accommodations, transportation styles and pre-selected tours that added to the experience. Three weeks prior to our departure, he patiently took the time to go over our schedule via a WebEx to be sure we understood where and when we needed to be each day. We only had one excursion cancelled during our journey due to weather and our agent promptly made sure we received our refund.
There were so many: Snorkeling the Great Barrier Reef, Flying Fox Bats in Adelaide, Kangaroo Island natural wonders and wildlife, driving the Great Ocean Road, Melbourne (and the penguins at Philip Is), all the tulips blooming in Christchurch, flight over Kaikura, TranzAlpine train, glaciers, waterfalls, sitting on a beach with snow capped mountains behind us and Milford Sound.
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"It was apparent even before we set off that every detail would be taken care of, and we would have no worries."
"We could, never in a million years, have put this trip together on our own. Our agent kept in touch with us with updates and...
"Our travel agent provided us with a great experience in both New Zealand and Tasmania."
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