Our tour operator was very responsive and accommodating throughout the entire planning process. She incorporated our requests flawlessly into the itinerary and worked with us on changes until we were satisfied with the final itinerary. She was also available to assist us with last minute flight changes/delays/cancellations by contacting our tour guide to inform of changes and make sure that we had someone waiting for us at the airport when we arrived. She made sure we had all the information needed before the trip including the names and contact numbers of the tour guides assigned to our trip and the names and addresses of the hotel we would be staying. Our tour operator also contacted us after the trip to inquire about our trip and to make sure that everything went as expected and planned. She was very responsive to our comments and suggestions and worked expeditiously to resolve our concerns. We look forward to working with her again to plan our next trip.
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