Overall, the trip and this travel company was excellent. The booking process was smooth and easy. We had several phone calls with the company to discuss our itinerary and preferences. They made good recommendations to tweak our itinerary based on our interests. Arrival was also very smooth and easy. Everything was well organised and our driver did well to manage the itinerary - making sure our guides arrived at the right time and that we were always comfortable. There was always a manager on hand to ensure that every single day went smoothly, and to co-ordinate for the next day. It was useful to have a mobile phone provided by the agency in order to contact him. On occasion the manager (as well as the driver) will call you to ensure that everything is going well.
We are independent travellers who are comfortable going taking ourselves around, hiring and driving our own car, finding our own food recommendations and fending off touts. We probably could have done that here, but our experience of Morocco would have been much poorer for it, and having a driver who understood the chaotic roads, arbitrary policing rules, and local car parking customs removed what would have been a large source of unnecessary stress. There were multiple times throughout the trip that we thought arranging a driver/itinerary was absolutely the correct decision.
We were also slightly wary of using an internet forum-based travel site to book a tour that was not cheap, but once we saw our driver waiting for us at the airport, and the ongoing professionalism with which this company conducted its operations, our concerns evaporated. In fact we were so impressed that we have no hesitation in recommending this company.
We enjoyed exploring the medinas with insights from local guides, Fes tasting tour where we had tea with the locals, Atlas Mountains trek through the villages and exploring Marrekech. Having local guides in each city really enhanced our experience and was crucial in allowing us to experience genuinely "local" things that we would never otherwise have been able to do on our own.
Not much. We would stay at a different Atlas Mountain lodge - this was probably the only disappointing accommodation for our trip.
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