The trip was fantastic and absolutely custom made for us. Our agent did a fantastic job. He listened to what we wanted, suggested tours/activities we might like, and listed us with companies and hotels that were top of the line. He also checked on us while we were traveling and made sure everything was going well.
Definitely the "after hours" tours, specially Saint Mark's in Venice and The Vatican Breakfast. The food tasting in Venice was also spectacular! The hotel selection was excellent.
Payment through Paypal took too long to clear... was it 14 days? That was stressful because the trip was approaching and we wanted to make sure it was all good to go... You just start getting a bad feeling and wondering where you sent the money... I don't know if it would help to divide the payment into two so they clear faster.
Printing and putting together the information took some time (that we really didn't have) and our agent had to reserve some fast filling tours first and some later because of the payment situation, so we had to sort the paperwork and put it together before we left. The year prior we worked with another agency who also did an amazing job organizing our trip. What they did (that made things easier for us) is have all the documents printed and sorted out for us in separate large ziploc bags (one bag for each city we visited) and they were all waiting in one package at our first hotel. We didn't even have to travel with the papers. Each bag also included suggestions for the city we were visiting. All this made everything super easy!
One of our hotels gave us an awful window view to a wall, everything else in the hotel was fine, so we were okay... but we let our agent know because it was a bit depressing. The other hotels had wonderful views.
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