My son wanted to go with me for spring break to Italy. We got in touch with this travel agency through Zicasso, and chose our agent. He contacted me with a lot of questions and suggestions. With his help, we pared down the trip to 8 days, seeing Venice, Florence, Orvieto, and Rome. I have never had such a seamless trip. Everything was handled for us, the hotels were great choices and just what we asked for, the guides for our tours were every one amazing (thanks to our guides in Venice, Florence, Orvieto, Rome, and in Pompeii -- all stellar guides -- and to our driver in Rome). The company provided Italian SIM cards for our smart phones and texted me periodically to make sure everything was going well. They took extra care to check on us even on the one night that I booked myself (I wanted a particular B&B in Orvieto). They also texted me restaurant suggestions when I was looking for something specific. They arranged a private car and guide for our day trip to Pompeii. Our travel agent exceeded all our expectations. I can't recommend this company highly enough.
Everything, really. We got caught in a high tide in Venice and had to wade home through floodwaters -- not typically a fun thing, but because it was a uniquely Venice-like experience, it was certainly memorable! Seeing the Etruscan caves one-on-one with our guide who had a friend with private access was superlative. I have never done the "luxury" tour option before, with porters and guides and drivers to handle everything. It was so amazing not to have to worry.
Honestly, nothing. I would have loved to stay in each place longer, but as we only had the one week for my son's college spring break, we saw a great deal and never regretted anything. I guess I would have packed rain boots for Venice if I'd known it would be high tide. But there were street vendors selling them, so it worked out.
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