This travel agency exceeded all of our expectations. As experienced international travelers, we've planned trips on our own in the past, but for this "trip of a lifetime" to celebrate our 25th wedding anniversary, we didn't want to spend the time and effort required. The three week trip our agency planned for us far surpassed anything we could have done on our own, all thanks to travel planner and his team. Our travel planner was extremely helpful with our endless list of questions that he patiently addressed, responding promptly to emails and voicemails with excellent communication and attention to detail. He made us feel like we were his only clients. He and his team came up a wonderful, interesting and enjoyable, itinerary based on our interests and preferences. Their knowledge of the areas we wanted to visit and ability to stay within our budget was invaluable.
Once we landed in Germany, our travel planner stayed in touch by texts and phone as needed, making us feel independent, but still connected. That became extremely important when I came down with a viral infection and blood disorder, and by the fourth day I could no longer continue as planned. I called our travel planner on a Sunday, Father’s Day, and working from home, he got us booked with reasonable fares to fly back and be safe and sound in our own home by 9:00 PM the next evening. Extraordinary, personalized service!
Our travel agency successfully secured refunds for some unused, prepaid services which would otherwise would have been non-refundable. They also quickly provided key documentation requested by our travel insurance provider that would have been extremely difficult for us to provide on our own. We ended up not losing any money, in large part due to our travel agency's support.
We will definitely use this company again for a return trip to finish the balance of the trip that we missed, as well as others we hope to take in the future.
The most memorable part of our trip was In Wittenberg, Germany, where our hotel was directly across the street from the church where Martin Luther nailed his 95 theses to the door in 1517. Thanks to our travel agency, the window of our second floor room was less than 100 feet from the church door!
We would have booked our trip much earlier than we were able to do, which would have allowed us to fly Premium Economy for both outbound and inbound flights, rather than just the outbound flight.
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