The travel company provided great suggestions, worked easily for revisions to our itinerary, and provided great support during this trip with my 14 year old grandson. I enjoyed not having to plan this trip by myself and spend hours looking at places to stay, car rentals, driving, etc.
Information on the custom itinerary regarding train numbers, times, platforms was most reassuring. The back pack/jacket combo was great. Since it was so lightweight, my grandson used it for some of our day trips.
Our guides and drivers were amazing and added that special touch to our trip.
One of the most memorable experiences was our agent's support, calm assurance, and e-mail to the hotel service desk with a PDF of my train e-ticket. This was necessary because I somehow lost the e-ticket document that was needed for the following morning. A great relief for what could have been a very difficult time. I was able to have a good night's sleep!
I cannot say enough good things about the experiences our guide in Salzburg provided. When he heard that my grandson would like to have a chance to swim in one of the lakes, he found a nice, private, sandy area alongside the road. The location was breathtaking and definitely one of the many highlights of our trip.
We loved our accommodations in Bavaria. It was more of a country like experience and was so special! It was our favorite for the beauty of the view from our room and patio. My grandson sat outside often enjoying the peace, and view of the lake, which is saying something for an active 14 year old!
Our guide arranging our tickets to Neuschwanstein (had a lady stand in line that morning to get tickets for our afternoon visit). He picked up the tickets from her while we had lunch in town. It was a very busy weekend. If he had not gotten the tickets when he did, we most likely would not have been able to do the tour. Assistance like this made our trip so much more enjoyable!
I would not have taken the "1st class" seats on the train. Our Garmisch to Munich then Munich to Salzburg was relatively short and did not involve any food or drink service. The quality of seats in the "2nd class" section would have been most adequate. I don't know what the price difference is between the two sections, but 1st class not needed.
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