Our trip was one highlight after another. We traveled to Munich, Berlin, Paris, Normandy, London, and Scotland on a 20 day journey. The travel agent listened to the things we said we were interested in seeing and created an itinerary that encompassed them all. The travel agent did a very thorough job making sure all the hotels, transfers, and excursions worked well. She worked with us extensively on our preferences for renting a car and touring the Normandy France area. The tours she arranged were almost all just for the four of us and the guides she used were extremely personable and knowledgeable. Even though there was a time zone difference of about 9 hours, she was still on top of any changes (in this case, airlines) and was communicating the information to us. If we had questions, she always answered within an hour. She had sent us a neat phone app that had our itinerary and all necessary documents and tickets. It also allowed us to easily communicate with her. We didn't have to worry about any of the details and could just concentrate on the sights and experiences. I was also impressed she wanted a followup call after the trip to discuss anything that could have been improved.
We really liked Berlin and the hotel our travel agent booked for us was awesome. The trip to Normandy and the American Cemetery was very special and moving for us. We also really enjoyed being able to walk the Old Course at St. Andrews in Scotland.
We would have followed our travel agent's suggestion on where to stay when we visited Normandy. We thought we wanted to do things differently so she booked it as we requested and in hindsight, we should have taken her original suggestions.
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"The transfers, guides, vehicles and hotels were exactly as we expected and the whole vacation went off without a hitch."
"[Our agent] was always accessible, very knowledgable, flexible and patient."
"Our agent was very patient and put together a plan that was just perfect for my family of 4."
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