Wonderful trip to Sweden and Denmark. Found out when we arrived that hotel in Denmark did not have air conditioning and room was small. Otherwise, arrangements were fine.
Loved the Vassa museum in Stockholm. Wonderful restaurants and beautiful scenery.
TRAVEL COMPANY'S COMMENTS
Dear Margaret, Thanks so much for your positive review of your vacation to Sweden and Denmark. We're delighted you enjoyed your trip and our arrangements. I'm sorry you were disappointed that your hotel did not have air conditioning. This hotel is located in a classic Copenhagen building from the 19th century, and it’s difficult to install air-conditioning without ruining the building’s beautiful architecture. Despite this, the temperatures are usually low enough to not require air-conditioning. On average there are 10 hot summer days and accordingly only a few hotels in Scandinavia have air-conditioning installed. But we appreciate that summer 2018 was much hotter than usual and air-conditioning would have been useful. We will ensure that all future communications make it clearer when air conditioning is or isn't provided by hotels. I'm sorry you found your room to be smaller than expected. The standard double rooms are around 19 sq m (approx 205 sq ft) which can feel small when a king size bed is installed. We will make this clearer in the future and offer upgraded options. Finally, thanks again for your review and we hope to welcome you back again in the future.
Warm regards, Matt & Laura
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