The level of service for transfer arrangements wasn't up to the level I've experienced taking self-guided trips arranged by other companies. They didn't provide a transfer in Karlovy Vary and didn't make that clear in the instructions. When I asked the local representative, she said that it was a village and I could walk, but it turned out to be a bigger place and I didn't know how to find the hotel. To be fair, the instructions didn't say they were providing the transfer. But firms I've used on earlier trips always made sure I knew where to go and how to find places at each step. I didn't take enough care, because I was used to better service. The driver taking me from Karlovy Vary to Cesky Krumlov arrived at my hotel one day early. Then the next day when he drove me to Cesky Krumlov, he left me at the wrong hotel. Fortunately the nice staff at the hotel helped me contact the driver so he could come take me to the right place. The hotel in Salzberg had a loft bed that required climbing a ladder. I managed, but no one at my travel company warned me or asked if I was OK with that.
Otherwise the 3 star hotels they chose were excellent. Great locations, clean and comfortable, good breakfasts.
In my communication with them once I agreed to work with them, I got the feeling that they were used to setting up certain itineraries/stops and they weren't eager to customize them. I wouldn't use them again.
Cesky Krumlov was the highlight. Beautifully preserved little town and castle in lovely setting.
Took a day trip to Kunta Hora from Prague. Saw a church with decorations made from human bones. Won't forget that - truly creepy.
I was pleased with how pedestrian-friendly Prague and Vienna were. Fun street scene in the evenings, especially Prague.
Use a different agency. Put a day of non-walking activity in the middle of the trip to allow my legs to rest.
Travel Company's Comments
Thank you for your feedback on our services. We were happy to read you so much enjoyed the accommodations and locations we suggested for your itinerary. Sorry for some of the issues you encountered but will try to explain as best I can what transpired. As we discussed leading up to the trip, Karlovy Vary is not one of our regular overnightdestinations. Having said that our contacts and services there are not at the level of the other regular destinations we offer so this could have contributed to the problems. However since you were set on overnighting there we did our best to accommodate you. As you know your losing the local cell phone we provided led to some of thedifficulties you encountered as the phone is an integral part of our service. Nevertheless we did not charge you for this as is our normal policy for lost phones.
You are completely correct that the driver from Karlovy Vary to Cesky Krumlov arrived a day early which was our scheduling mistake. However we did rearrange for the driver to come the next day and covered this extra cost with no questions asked so this hopefully did not disrupt or affect your trip in anyway since they did arrive as planned. Asdetailed in your feedback we never did included a transfer in Karlovy Vary. Actually as you now know there was not even driving access to the hotel we provided so the transfer was not an option anyway. That is why the driver suggested the meeting point at the other hotel nearby to yours so he could pick you up directly. While for the dropoff in Cesky Krumlov we did discuss this with the driver and he admitted dropping you off at the hotel but fortunately he realized his mistake quickly and was back to pick you up within 5 minutes so there should not have been more than a 10 minute delay in total.
Hopefully this clear things up as certainly we could have better prepared you for the access of your hotel in Karlovy Vary. Fortunately this was the only real mistake you encountered during the trip that could not be corrected so I hope that this alone did not put a damper on the experience of what otherwise sounded like a successful trip.
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