The travel agency contacts were very responsive. They provided helpful information, and contact information for their guides in each city, upon request. We visited Japan and China, and the guides secured by this company were excellent and tried exceedingly hard. Their knowledge of English varied; our Beijing guide had some difficulty with English, while our Shanghai guide was interested in linguistics. All guides were very nice and made us feel comfortable. They were always there to meet us, as scheduled (except on one occasion when the hotel booked by our travel agency was encircled by a marathon race). They accommodated changes that were forced upon us, and tried hard to plan the best trip, including our food needs. The hotels booked by the company were excellent, as were the drivers. I would highly recommend contacting Access Asia for any trip to the Far East.
Meals with our guides, Chinese acrobats, Shanghai waterfront, pandas in Chengdu, terra cotta warriors in Xian, department stores in Tokyo, the Forbidden City in Beijing, and the Great Wall, to name a few.
Make sure that seats are reserved in advance on flights within China. See the Imperial Palace gardens in Tokyo, instead of walking around the perimeter. Have more time to spend at the Shanghai museum. Skip the Chinese opera, and don't eat dessert there.
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