This travel agent was easy to work with and very responsive. I told her exactly what we wanted to do and see in Australia and she planned it according to our wishes. She recommended some very beautiful and outstanding hotels and lodges. And our agent recommended that we cancel a planned Daintree Rainforest tour because the weather was so hot and she felt our itinerary was already so full that we could use a day to relax. Great advice. Also, mid trip we decided to change our plans and spend 2 nights at Cradle Mountain; our agent handled the change graciously.
The only snag is that our friend's packet of vouchers and tickets never arrived in the US, but our agent contacted Sydney Opera House and the opera house supplied us with a substitute ticket with no problem.
The Behind the Scenes tour of the Taronga Zoo in Sydney was well worth it. Silky Oaks Lodge was beautiful and luxurious.
The reef trip was underwhelming. I thought the crew was less than vigilant about keeping track of the snorkelers. Also, some of the reception staff at the Cradle Mountain hotel was dismissive and unable/unwilling to answer some of our questions about tour options.
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