This travel agent knows Australia and New Zealand well. He understood our travel style and made excellent recommendations for accommodations and activities. Unfortunately, our flight from Cairns to Queenstown was cancelled a few months before the start of our trip. The Australian itinerary had to be changed to avoid a very early morning departure. It took a lot of extra effort on everyone's part to make the necessary adjustments.
Our private 10+ hour safari was special. We saw platypus and tree kangaroos in the wild (rare to see!) as well as innumerable possum, flying foxes, etc. The tour in the Wolgan Valley was our favorite part of the trip. Being in a luxury resort located in a gorgeous wildlife preserve was incredible. The kangaroos, wallaroos, wallabies, wombats and monitor lizards walked freely around the grounds. The resort's activities - hikes, 4WD tours, stargazing - were well done.
The mainstream tourist activities, e.g, Kuranda, seemed stale. While very well organized, no one seemed to be having a good time.
Travel Company Comments
Thank you for taking the time to write your review. I am disappointed that you did not feel that we deserved a 5-star review. I understand that you had some minor issues with your guide in Sydney and the driver who drove you to Wolgan Valley. Regarding the change of flight, we are at the mercy of the airlines and their ever-changing flight schedules and sometimes we have to react accordingly. In your case, the tickets we booked for your Cairns-Queenstown flight were non-refundable, so when we advised you of the new very early morning flight time, you asked us to revise the order of your itinerary to avoid this particular flight. In order to do this, after coordinating changes in hotel reservations we purchased new tickets for you at our expense. While this is something we did ‘behind the scenes’, and did not inform you of at the time, it should give you an idea of the care and effort we make to ensure your trip goes as smoothly as possible when the unexpected happens.
I hope your experience working with us has given you the confidence in our company to work with us again and I look forward to assisting you with your future travel plans.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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