Our trip to Thailand was coordinated by this travel company. Overall, we had an amazing experience. Our hotels were top notch!
We were missing exact pick up times and contacts for our excursions. Thankfully someone at each of our hotels was able to help us figure out when our tour guide would be arriving. Being a planner this is an important detail that should be outlined in the itinerary.
We also had a situation where we missed our ferry (due to a delayed flight) to Koh Tao and had to overnight in Koh Sumai. The Bangkok office was able to get us a decent rate at a hotel and arrange for us to take the morning ferry out. We were disappointed that we missed a night and part of the day on the island. We understand that this was out of anyone's control and the team at this company was helpful in making sure we were taken care of.
We really loved Chaing Mai! We had an amazing day at the Elephant Nature Park.
I would have requested more specifics on pick up times and tour guide information. I would also learn more in advance about the village tour and trekk as it wasn't what I expected.
TRAVEL COMPANY COMMENTS:
Thank you for taking the time to provide some feedback about your trip. We're so glad to hear that you enjoyed your trip to Thailand, it's a beautiful country with so much to see and do! We were disappointed about the flight delay from Chiang Mai causing you to miss the boat to Koh Tao but we appreciate your understanding that this was beyond our control and we're glad that you felt taken care of in Koh Samui. We also appreciate your suggestion for providing more information on times in advance; this should be an easy fix. Thanks again for taking the time to provide us with your feedback and for traveling with us!
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