Overall the level of detail was very good and so helpful for us traveling to a country we had not been to yet . The transfers were exceptional!!! We are unique family and we spent a lot of time planning this trip in Switzerland. Three of the four hotels were right on what we had specified for our family, so that was awesome. The guide we had for a few of our outings was very good, but not great. She was knowledgeable for sure, but we generally had to engage her rather than the opposite. If you do get a chance to do the cheesemaking tour, it is totally worth it. We only had them book one restaurant for us and it was not a good choicE for us...too touristy. Hotel arrangements were all very smooth. Only miss was some tickets for the gondola rides in Zermatt. Overall, I would use them again.
The Glacier Express, Zermatt and the Matterhorn, cheese making experience
More time in Zermatt
TRAVEL COMPANY'S COMMENTS
Thank you for your review and we deeply regret that we were just informed after the trip that there were couple things missed. Regarding our great guide- she is always fully dedicated to her great work and clients absolutely adore her and so far the travelers were fully satisfied. We would be more than happy to assign another guide to you if we have known about the situation while you were on tour. I understand we were constantly in contact via email while you were on tour and we also tried speaking to you via telephone as we would want to make sure you have the best experience. In regards to the restaurant choice, the restaurant we have selected was for sure one of the best traditional Swiss restaurants where numerous crowned heads, politicians, most renowned movie stars (also from Hollywood) and other famous personalities dine. We hope we will have the opportunity again to arrange an unforgettable trip for you in near future.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
Zicasso matches you with the world’s best travel specialists.
Get Your Trip Planned
"I don’t consider myself someone that is easy to please but they exceeded all expectations!"
"Everything was planned out perfectly and all details given to us so all we had to do was follow along and enjoy."
Copyright © 2020 Zicasso, Inc. All Rights Reserved. CST 2124858-50.
Headquarters: 1580 W. El Camino Real, Suite 14,
Mountain View, CA 94040, USA
Denver Branch: 1437 Larimer Street, Suite 200,
Denver, CO 80202, USA