Our agent assembled a nice balance of activities that gave us the opportunity to catch the "must sees" and still left plenty of unstructured time for us to explore on our on. All our accommodations were lovely and in excellent locations. The hotel in Seville was our favorite.
All of our private tour guides were excellent. We especially enjoyed our time with our guides in Madrid and Toledo.
Although we have visited other countries in Europe we have never used an agent before and have always put together our itinerary. Due to an error on our part, we were delayed getting off a train at one of our destinations. I knew we had missed our driver and as we got into a taxi I was putting together an email of explanation to our agent. I wasn't fast enough. She was on the phone with me to insure all was OK. Sometimes you don't realize how valuable a service is until something goes wrong. It was comforting to know someone had our back and was available in a crisis (not that this was any emergrncy). The experience gave me a greater appreciation of all the services a good travel agent provides.
We made the decision to travel to Spain hastily and had a narrow window of time in which we could travel. That meant that we didn't do the usual homework and research we make prior to visiting a foreign country. Other than Barcelona and Granada we had no destination in mind. We were delighted with Toledo and found it charming. Other highlights were the cooking class and the flameneco dancing.
I think I would look for more private tours, especially for the Alhambra and the Gaudi sights. Our guides were fine but our private guides brought so much more to the experience. An exception to this was the Montserrat and wine tour. That was a small group and sampling wine is more fun with a group of folks.
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