Our travel agency was most efficient and helpful in making last minute changes even with one day's notice.
Our main reason for deciding to arrange our travel arrangements in Southern Spain with an agent was so our travel time would be efficient.
We could not understand why we went from Madrid to Seville by train and were not scheduled to alight in Córdoba for a night as the train stopped there on the way. Instead we had a day trip from Seville which meant 3 hrs travelling in a van with no microphone system with a guide who had very limited knowledge of Córdoba. Our visit to the highlight of Córdoba, the Moskita and Cathedral was with an audio guide.
Our main concern was we were not consulted nor given the option on the times nor class of train travel we would prefer nor were we given the option to fly from Malaga to Barcelona instead of a 6 hr train trip.
We would have preferred to visit the Alhambra early morning or late afternoon not 1pm exactly 1hr after ariiving in Granada. It was too much of a rush and in the heat of the day.
By the last day we were looking forward to the driving tour around Ronda area as described in our itinerary but when we met our guide to our surprise we were going on a walking tour.
We were given a sample itinerary of the trip but when all the bookings were made we were provided with the itinerary a couple of weeks before we were due to travel which was not exactly the same as the original itinerary.
The lack of consultation on the details of the trip was my main concern. We would have preferred to make informed decisions of whether to spend more time or money to ensure our trip was suitable for us.
The hotel choices of this travel company were above average and in good positions.
Overall this company organised the trip most efficiently with no hitches.
We especially loved Córdoba and Rhonda
Although I had told the travel agency that we are grey nomads the pace that the trip was booked was exhausting for us.We seemed to do quite a bit of unnecessary retracing our steps which meant more travelling rather than efficient service of time.
I would do exactly what I usually do and that is do my bookings myself so I can be sure of good guides and at the pace that we can absorb and enjoy each major historic building as well as the atmosphere and culture of the places we are visiting.
TRAVEL COMPANY COMMENTS:
Thank you very much for your review. We are really happy to read that you enjoyed the hotels and the trip.
We are surprised though to read that the pace of the trip was not satisfactory, as we followed exactly what you requested. You specifically asked us to follow that itinerary and asked us to buy the train from Malaga to Barcelona. We usually send clients by plane from Malaga to Barcelona, but you insisted to go on the train.
While you were on your trip, we monitored closely with you and made all the changes you requested. We changed the pick up times several times to accommodate your requests along the way. We had to change a private guided tour in Ronda for a different date, which caused us to pay twice for the same service as the official guide was already blocked.
Although we had to work on a specific budget, we were able to make all tours private except the Cordoba one. This was a small group tour of 8 clients.
We thank you again for traveling to Spain.
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