Let me begin by saying my husband and I travel the world and have taken many high end organized trips through travel agencies with drivers and guides so I have many similar trips to compare this one to. Overall we think this is a wonderful travel agency which is very professional and listened to our needs when creating our trip. Also we think this company did an EXCELLENT job of getting us off the beaten path. Our agent sent us to locastions which were pristine and not overrun with tourists. Sometimes we would find ourselves and our guide in beautiful and remote places and we would be amazed to find we were the only people there. This kind of planning and expertise in local activities is PRICELESS to us. Also I found the help they provided in suggesting and booking fine restaurants VERY helpful and not sure other agencies would give you this kind of detailed assistance. I commend their quick response time when communicating and planning the trip and would rebook with this company again in a heartbeat based on the incredible and unique places they sent us. If you like to get away from the crowds and experience some unique and gorgeous Southeast Asia, then use this company.
If we were to be critical of anything, we had a few glitches with the agency with the logistics of them executing things for us with regard to basic office/organizational skills. For instance I had asked for changes to be highlighted when we would make a change in our itinerary. They didn't provide this so my husband and I would have to waste at least an hour our time sifting through 14 days worth of activities comparing the new and old to find the changes they had made. Also we found the format for which they send the information less than ideal because it makes it difficult to print out itineraries (a gaziollion pages with color photos) for comparison which is important during planning and also when comparing changes in itinerary and how that may influence the costs. It's quite surprising now that we have traveled with them and see how professional they are, that they had these secretarial type issues. Even with these experience I would book with them based on all the reasons I stated above. Also they send you gifts and delight you with many lovely surprises along and after your journey which we have never experienced before. This was a very nice touch indeed.
We LOVED that we were in remote, wild, and majestic places without throngs of tourists. I cannot tell you what a magical experience that is, and it only happened because this tour company suggested and planned these things for us.
I also LOVED the special Bacci ceremony they planned for us in Laos which was held in a local person's home. I won't go into detail to describe it as to not ruin the surprise of it for someone else. I will just say that it moved me to tears.
We would not go in April when it is the hottest season for them. Big, big mistake. If you do go during hot season, get a motorized handheld fan that dispenses mist on amazon. It saved my life. Also, even if it is hot outside, pack shirts with sleeves and skirts or pants that cover the knee for the temples in Cambodia. They have really cracked down on this and you MUST comply.
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