Our trip covered Vietnam, Laos, Cambodia and Myanmar over a period of 5 weeks. We booked several hotels ourselves and the rest were booked by the travel company. Each stop we had a guide and driver.
Happy with the company's handling of the arrangements. Generally responsive to our questions, change requests and queries. Also changed a hotel when we were booked into one that was not up to the standard we had booked. We found most of the hotels up to standard except 2 - one they rebooked, one we upgraded ourselves. The guides were all good and two/three were very good. The drivers were generally good - we only had issue with one who did not keep the car cool and had no cold water bottles which we had to purchase ourselves (all the cars were meant to have them).
The meeting and greeting was all well arranged.
I would use them again but double check that the hotels booked by them were of the standard we requested.
We would award them 4.5 if possible but we have given 4 due to the hotel selection.
Where the guides introduced us to the real local people and their choice of local restaurants.
Probably spend an extra day in each place - without a guide, and request flights which did not require us to get up at 5am, and also not do the overnight trains in Vietnam.
Travel Company's Comment
Thank you very much for your travel review posted on Zicasso.com. We value your feedback very highly and use it to improve our service. I’m delighted that you were happy with our services and handling of the arrangements. Your praise on Vinh’ response and our guides who did great jobs introducing you to the real local people and recommend good restaurants did add us with confidence in our people who are knowledgeable and ever responsive to your requirements even though without our direct supervision. We also truly care of your concerns regarding the hotel in Luang Prabang which is not good enough to your standard. We might not use this hotel again for incoming tours until their quality improved. We have carefully recorded your feedback on our customer database for if you have any chance to return to Indochina again for an extended trip, we would have proper advice which would be fondly fit with your style. On behalf of our staff members, many thanks for travelling with our company - we enjoyed working with you. Our good wishes go with you – we hope to see you again in your next trip to South East Asia in the time to come. With our very best wishes
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