Our trip to New Zealand and Fiji was amazing! Zicasso took care of everything. The only reason I gave it 4 stars was that I actually wanted to know more details and be more involved than I was (I sometimes felt like I was bothering my planner), and also, they would not share pricing with me, so I was left with an uneasy feeling that I could be paying more than necessary. Having said that, if you like to just make a couple of phone calls and have everything done for you, this is a great company. We were gone 14 days to two countries and I barely did a thing to plan for it. And, everything went very smoothly with only one minor hiccup at the very beginning of our journey with one of our two airline tickets. All of our drivers showed up on time with our name on a sign, which was a wonderful perk that I would definitely recommend, our tours all went off without a hitch, the hotels that they chose for us were centrally located and very nice.
The scenery in New Zealand was breathtaking, and the overnight cruise to Milford Sound were awesome. We learned from other travelers that by taking the overnight cruise we were one of only two boats on the Fiord allowed at night. Had we gone for the day trip, we would have been one of many and our photo taking ops along the way would have been much more crowded. Our resort in Fiji was very small, which was ideal and the food was wonderful which was a pleasant surprise.
I'd have talked more to our vacation planner. Had I asked more questions we might have chosen different hotels (with outdoor seating areas or more scenic places to spend our downtime, which is something that we like to do.) Also, our guided hike was far too slow and easy, we were looking for mountain climbing and vistas, not a leisurely bird hike. Having said that, our guide for the hike was great, very informative and nice, and it is pretty everywhere in New Zealand so we didn't exactly suffer!
TRAVEL COMPANY COMMENTS:
We were pleased to read you had an amazing time in New Zealand and Fiji. Our agent enjoyed working on your itinerary and working with you to make it happen. As he had expressed, like most travel companies, we don’t itemize elements of a vacation package. We have contract rates with airlines, hotels and tour operators that are as good as or better than what you’ll find on the internet. We get great rates because of the volume of business we deliver to those hotels and operators. But our rates are unpublished, in other words, we can’t advertise or promote nightly rate for a hotel or particular tour. Just like Expedia, we get those rates on an understanding that we will bundle them with other hotels and tours as a package price. Thanks for booking your vacation with us!
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