Our South America travel agency made our trip easier in every way. It's that simple. We traveled for two weeks to Peru for Machu Picchu, to Iguazu Falls at the Brazilian/Argentine border, then Rio for a few more days, and finished at the most amazing beach town in Brazil- Buzios. My wife and I were in the process of trying to finish wedding planning and we were planning a honeymoon at the same time. So we hired this company to help after receiving the various bids to for the trip on Zicasso.
We are pretty controlling of where and how we travel, but we just did not have time or the knowledge to plan a trip of South America for two weeks. It's also more difficult than Europe (where you have more information available) to plan a trip in South America. We changed our itinerary at least 4 times and this agency and their staff accommodated us every time. We could not have phone calls until 7 or later in the evening often and they would willingly have calls every time. They always reassured us and allayed our every fear or insecurity about the trip. We are very detail oriented people and we demanded a lot of detail from them and they did their very best to accommodate that. During our trip, we had to make a few changes and they always accommodated when we emailed (change transfer times from cities, change a tour, etc).
All of it. It's super difficult to chose one favorite. Machu Picchu, Iguazu Falls, Rio, and the Beach in Buzios. It was an incredible trip.
Nothing. I don't think there's anything we'd change. The trip was well planned and thought out. We had great weather even in Peru where it was the rainy season.
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