This was our first time using a travel agent for all land services - hotel, tours, car/bus transportation. It worked out very well because we had no time to plan it. Our travel agency did a good job helping us select hotels and tours. We stayed in good locations from where we can explore on the days when we did not have any tours planed. Our tour guides were very nice and knowledgeable, they provided just right level of information and answered all of our questions. We learned a lot and got a good feel for the places we visited. Our agent was very nice and helpful. He met us when we arrived and walked us through the plan and answered all of our questions. He worked with other agencies to plan all of our travel in Argentina and Chile. He gave a lot of good insights on the restaurants and even made reservations for us in Buenos Aires. If we needed anything from him during our trip we could get a hold of him easily, even early Sunday morning:) We really enjoyed stress free vacation!
We loved the food, wine and meeting people. Everything was planned and we had nothing to worry about.
I liked the location of the hotel in Buenos Aires but next time I would look for a little better hotel. It was a little outdated and did not have a good breakfast. The bus ride from Mendoza to Santiago was an interesting experience but I would not do it again. Next time I would stay in one of the wineries to get a feel for the area and the mountains since we already experienced Mendoza and the restaurants there which were very good.
TRAVEL COMPANY COMMENTS:
It was really nice meeting you in Buenos Aires. Many thanks for your comments. We always appreciate feedback from our guests as it is in valuable in helping us improve the services we offer for future clients. I'm glad to hear that you enjoyed your trip that much. Regarding your hotel stay, I am very sorry that it did not meet your standards. When I visited the hotel a few years ago, it had recently opened, so it is good for us to know that it has not aged well so we can reconsider offering it in our packages. We are constantly striving to offer the best possible accommodation to our customers, so we are grateful for you honest feedback!
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