We could not have been more pleased with the travel company. Our experience with them was exceptionally positive. You often read about companies commitment to customer service, but this travel company truly lives it, and we saw that in every interaction with them. We worked with Jacqui to develop our itinerary, and I was impressed that along with a itinerary outlining the trip, she sent an email that detailed why she had recommended each lodge and activity, and tied it back to what she knew about our preferences, hobbies and passions. It could not have been more clear that she listened to what we wanted, and then worked to provide a customized trip, tailored to our tastes and budgets. The responsiveness, attention to detail and care did not stop once we had booked the trip. Our interactions with the South African travel company staff were uniformly delightful. I was absolutely blown away when they arranged for a hat that my husband had left in Johannesburg to be returned to us at a safari lodge.
The safari segment of our trip was such a memorable life experience. It was meant to be once in a lifetime, but I think we will need to continue to do that. I'm envious of the Cape Town area residents - they live in one of the most beautiful places that I have ever seen.
Nothing - this was a well crafted trip, and it exceeded my very high expectations.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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"[Our travel company was] top notch to deal with. Our trip could not have gone more smoothly."
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