Thanks for putting together my trip within a week
The driver was polite thoughtful and very responsible. The tour guides were good (did their job) and showed their extensive local knowledge.
Areas 'might' be improved -
I understand my trip was during local winter break and I booked the trip so late. The hotel choices were limited; you have done your best. Just FYI. The Jodhpur hotel was out of nowhere; the entire hotel has 1 hair dryer. Winds Desert Camp was good. The Jaisalmer hotel was again out of nowhere. The Mumbai hotel package did not include wifi (I had to contact my local friend).
Another very minor matter, twice, your rep called the driver's cell then talked to the tour guide then the phone was passed to me. The rep asked me if I am happy with their services (knowing they were right with me). I understand you would like to ensure that I am enjoying my trip. As I said, this was a very minor matter to consider.
Thanks again. Yi-Jen
TRAVEL COMPANY COMMENTS:
We thank you for submitting your valuable feedback on Zicasso.
We are sorry to know that you did not find the hotels to be good. But, as clearly communicated in email dated 20 Dec 2016 (before booking the trip) that these are not the best and most recommended hotels in the cities. We also stated that some of these hotels are not located in city centre. All our preferred hotels were fully booked considering the Christmas period and you booking the trip only 5 days in advance.
Regarding the conversation with my colleague, he called you through the guide/ driver cell phone as you did not have a phone number and the best way to reach you was through guide/ driver number. The reason we called you twice during the trip is to seek your feedback and know your opinions about the trip. We follow this process with all our guests to ensure that the trip is going as per your expectations.
Regarding WiFi, as indicated in email dated 21 Dec, we had mentioned that WiFi in many hotels in India is not complimentary and the hotels may charge additional for this. WiFi policies of hotels are out of our control. We had selected the best hotel that was available in your budget in Mumbai.
Our team looks to serve you again.
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