I can't say enough about how pleased I was with this travel agency and the service they provided me from start to finish. As a female solo traveler, I was concerned about ensuring my safety throughout my stay. My travel agents made sure that every detail was taken care of-- from transportation between locations, to choice of lodging, and options for excursions. They listened to what I wanted to do and what my goals were for the trip (relaxation, spending time in and learning about the nature of the area, being in eco-sustainable hotels, having opportunities for photography) and crafted an itinerary that was spot-on. Hearing about my love of animals, they even offered an opportunity for me to volunteer at an exotic animal rescue, which was truly a highlight of my trip and the PERFECT fit for my personality. Leading up to the trip, I had lots of questions about excursion options and they always replied promptly, helping me to make decisions that were best for me and for providing me variety and an incredible introduction to an amazing country.
When I arrived in Costa Rica, my agent contacted me directly to welcome me personally, I was given a lovely welcome gift, and everything proceeded so smoothly. At my second hotel, there was a group who was in a bind because they had booked their reservation through an online search engine...the reservation never went through and they were stranded without a place to stay; while I felt terrible for them, I was so relieved that I had chosen to use this travel company. I had total peace of mind that everything was taken care of and if there were any issues, I had 24/7 access to in-country help. On my last full day, I was scheduled for a very active excursion. I was starting to come down with a cold and was worried about being able to keep up, so I contacted my travel company via email about the possibility of changing to an alternative option that was a little less physical. Within 20 minutes, they had changed my excursion to my preferred option, which turned out to be exactly what I needed on my last day. This is just one example of how they are truly willing to go above and beyond to make sure their clients have the best experience possible in their care. I was beyond impressed.
My trip was perfect, from start to finish, and I cannot thank this company enough. I got exactly what I was hoping for and am so grateful for the time they took to help make my solo adventure a truly unforgettable one!
Doing a full day volunteer at Proyecto Asis Rescue Center, zip lining in Arenal, photographing all the wildlife on the many hikes, and spending time at the beaches of Manuel Antonio National Park. Also, meeting all the wonderful people along the way-- fellow travelers, wonderful locals, and the most informative and friendly guides.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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