in 2017 Zicasso paired us with an agent for our trip to Bavaria. He was absolutely the best any traveler could have as an agent . I was expecting to be paired with a U.K. travel agent for this trip, and was surprised that this company was located here in the U.S. There was never any way that this company could live up to our last agent's attention to detail. He had even provided us with a prepaid cell phone with his number already listed in contacts for us to use. As far as this travel company goes, the two agents I delt with were helpful and answered all questions I had. I basically planned the trip myself, and had them book the hotel and tours. There were a couple of mix ups with the tours, but I don't know if that was our tour company or the travel company's mix up. It was all straitened out though, I pay very close attention to details when planning our trips, which has helped us avoid problems in the past. My one complaint on the planning for this was that I had to tell our agent to put us on the 5 day tour leaving from Edinburgh, rather than taking a train to Inverness to meet this tour in route. She didn't even know the tour company had a 5 day Orkney tour from Edinburgh, even though it is clearly listed on their website, and the tour company is listed as a partner on this travel agency's website. Even though this travel agency has an excellent reputation, I would probably not use them again for future trips to the U.K.
The 5 day tour to the Orkney Islands of Scotland. Our tour guide was the best of the best. I would highly recommend the tour company's small group tours. We visited several neolithic sites which I just loved seeing.
Another highlight of this tour was traveling along the northern and western coastline of Scotland which is awe inspiring. My favorite overnight stay was a seaside hotel in Ullapool,
I would spend less time in Edinburgh, and have booked the longer tour that traveled to the western islands of Scotland along with Orkney.
Travel Companies Comments:
Thank you for your feedback, I would like to touch base on a few of your points.
1. The comment about not being based in the UK:
It's very unfortunate that this detail would defer any of our clients away from using us for their vacation planning. Our company has just celebrated our 10 year anniversary of helping all clients, whether based in the US with us or internationally, travel to Ireland, the UK, Italy or Iceland. These are the destinations we have fallen in love with. Our passion is to share our experiences with others and lucky enough to spend each day assisting our clients that want to experience these countries for themselves. We have partners on the ground in each country with our main team located in our Massachusetts and Delaware offices. Being local in the States has allowed us to relate to our fellow American clients in offering assistance on what it's like to travel to one of our destinations.As a traveler with us, you are provided a phone number for our Emergency Traveler Hotline as well as 24/7 access to our team through our App for any issues or questions that come up after business hours so you are always connected with us. Jeanna was contacting during her trip and we received a reply that everything was going well. 2. The comment regarding a mix up with tours:We are unsure what this is referencing as this was not brought to our attention. There was a question brought up as the traveler was doing their own research on the tour company to doubt that we had included accommodations for her trip. The tour company offers this option and notes that each accommodation must be paid for direct upon arrival. As she chose to book a tour through us, we are able to arrange all overnight stays for you ahead of time with the tour company so you did not have to worry about this detail. 3. The comment about the Travel Specialist not knowing about the 5-day tour through the tour company:We specialize in customizing vacation packages for the more independent traveler. However, there are times where the traveler truly wants to join a group tour whether that's just for one day or longer. In these cases, we do have partners available to where we can still help with any request to look after our travelers completely. We will always be honest if it's something you must book directly with another company if we cannot fully assist, though the tour company is a respective partner with us we do use them for anyone looking to join a short, small group tour. It's often their tours change or they have new tours added, with our focus on more custom travel, it is not required of us to know each tour another company offers as it's not our direct product. In this case, I had suggested a 3-day tour so that you could enjoy other parts of the country within your time frame, however you found the 5-day tour through the tour company on your own and we were able to still help her with this.
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