This travel agent seemed very knowledgeable. She inherited our trip from our original planner when she went on maternity leave.
We were met with VIP service in Johannesburg which was amazing. Our first problem we ran into was trying to check into our second accommodation. There was no reservation. To our agent's credit she immediately took responsibility for the error and was able to find us an amazing upgrade. At our third accommodation again our reservation was for a different lodge. Our travel agent stated she had confirmation but the lodge did not. We fought and insisted we had a reservation. They put us in a dismal room that badly needed updating. We had no choice but to accept the room at that point but feel it was an inferior room to what we paid for. The rest of the trip went smoothly. The trip was an amazing experience despite the problems.
The game drives were amazing. All but one of our guides was knowledgeable and interacted with the guests in an enthusiastic Mann
Yes I would. We would make sure our agent has double check the reservation and not assume she had. We would also want a reservation number in case we ran into problems like we did. We are planning another trip to Kenya, Tanzania and Uganda.
TRAVEL COMPANY COMMENTS:
Thank you for your feedback. I am very happy to hear that overall you really enjoyed the experience.
I do take full responsibility for the issue at your second safari lodge in the Greater Kruger Area. The issue at the lodge in Chobe was 100% on the lodge. I had confirmed and reconfirmed that booking prior to arrival and was ensured all was in order. In a direct email to you and your travel companions, I will send you the apology from the lodge and a partial refund they have provided to you for their mistake and inconvenience.
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