We had a wonderful trip with smooth logistics, good hotels and wonderful sights. The travel company did a fine job with the logistics and hotels.
My agent was thoroughly knowledgeable about the places we visited and offered excellent recommendations. He gave helpful guidance on travel logistics and places of interest. The agent also provided information and assistance after the trip was started; that is extremely useful.
The 'back-office' was also excellent in putting together a binder of tickets, itinerary and recommendations. We referred to it frequently during our trip.
My only concern relates to detailed and timely follow-through. There were gaps in communication that were resolved satisfactorily in the end.
Experiencing the Scandinavian culture and food.
I would spend less time in the museums of St. Petersburg and more time looking at the Russian culture and street scene. The museums are endless. Many of us who travel frequently and live in cities with good museums have good access to fine art. In retrospect, I would have preferred more time with the culture and non-imperial culture of St. Petersburg.
TRAVEL COMPANY COMMENTS:
We are so glad that you had a wonderful trip! We apologize for the periods when you may have felt there was a lapse in timely responses. Unfortunately, your agent suffered some medical problems and the death of his father. As you can appreciate, this isn’t something that happens often, but happened during the planning process with you. As you said, once he was back in the office, he quickly responded. We appreciate your feedback.
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