My husband and I took a trip to Germany and Austria at the end of May. We couldn't have asked for a better experience! It was more than we could have ever dreamed of, and our travel agency made that happen. You can't get any better than booking through a company who LIVES in the country you are visiting. From Day One, we worked with our agent who was extremely patient with me, answering my MANY questions over several months, always answering my e-mails within 24 hours. With being a trip of a lifetime for us, she knew how important it was to make this trip everything we envisioned it would be. We were looking for a romantic trip for the two of us..looking at it as our last "big" trip before starting a family. She created the perfect itinerary, based on the type of trip we were looking for, including areas that were a "must see" for us, and throwing in recommendations as she saw fit. She even asked what pace we wanted the trip to be at, and how much we wanted to include each day. There is NO way we would have had the same experience with booking on our own. She was able to tell me what would or would not work best. During the last few weeks, another agent assisted us with some last minute changes and questions and again, was incredibly sweet and would always respond immediately. Everything was taken care of for us beforehand, including hotel bookings, car rental, tour tickets, dinner reservations in the bigger cities, and more. All we had to do was show up! The binder we received upon arrival broke everything down by day-to-day schedules, accommodations, tours, etc. even down to the best gelato shop in town! There were restaurant suggestions for lunch and dinner in every town (even the ones that were just an option to drive through), based on the type of food that we like/wanted to experience. We ended up sticking to their list for the most part, because we were not once disappointed and they of course knew best! Every single map was labeled and we had every piece of information we could possibly need. It was so fun to follow along each day, and to look ahead for the next. We were even given a German cell phone with full access to internet, and several apps that were useful throughout the trip. Upon our arrival to Germany, our driver met us at the airport with a smile on his face, escorting us to our brand new Audi A6, stocked with a cooler of sodas/waters which was refreshing after a long flight. He drove us to our first cruise along the Romantic Rhine Valley, and then to our first hotel. It was so nice speaking with him on the first day, as we were able to ask any important questions needed before being on our own, in a different country, for two weeks (we requested to plan the majority of our trip, as a self-guided trip). He was very professional and we had such a great time with him! You could tell that he really cared to know everything about us before our meet. He was already familiar with who we were, why we decided to take this trip, and so on. And then the Hotels....we were in AWE of every single hotel on our trip Pure luxury at it's finest...we felt like royalty and that we were in a dream. Each hotel we felt that it just couldn't get any better, and then were proven wrong at the next. You can tell that each hotel is chosen carefully, and chosen for a specific reason..and we did not have to do any of the work researching them ourselves! They were very much our style, with a nice mix of historic/castle/modern. There is no way to explain the beauty and hospitality, without experiencing yourself. And then there was our personal travel concierge who was sure to check in with us each day, whether it was via text or phone call. We cannot say enough about her and she was able to throw in fun ideas for us, and answer any questions along the way. If our itinerary adjusted at all, or if I needed help with ANYTHING, she was there to reach out to and always responded right away. After only a couple days I would look forward to her checking in because she was so fun to chat with, and felt like a friend we had known for quite some time. I honestly thought going into this that once we were there, we'd be fine exploring on our own..but knowing that she was there when we needed her, was SO comforting, and am very happy that we had that option. My husband, Seth, joked around with me, asking what I would do after our trip, with not talking with her each day :) Both Germany and Austria were just breathtaking. I would live there in a heartbeat. You cannot beat driving through the windy, gorgeous countryside roads, with the Bavarian Alps / Austrian Alps in front of you, and my husband was thrilled to drive on the Autobahn! Radlers and pretzels became our new favorite afternoon snack! The small towns with cobblestone streets are right up my alley and so beautiful. We have checked so many things from each town off of our bucket list (including the Sound of Music tour in Salzburg!) Our last day in Munich, we met with our guide for a half day tour (which we almost passed on, but our agent highly suggested doing at least a half day). We took her advice and are so happy that we did. We learned and SAW so much more than we would have on our own, especially in the short amount of time that we were there in the city. She was very knowledgeable and was sure to focus in on our interests. She, also, did her research and knew all about myself and Seth upon arrival. Our concierge had told her about Seth's love of Dachshunds and she even had the perfect little shop for us to attend, because of it. She knew the year we were married, what this trip was about...the fact that I do not eat a lot of meat, and more. It was very impressive and showed that she really cares and ENJOYS what she does! Overall, I could clearly go on for pages about our trip and our experience with this company. I give them 5 GOLD stars, and would recommend them to anyone and everyone. I have been talking nonstop about them since I have been home and my sister's plan is to use my same itinerary with them in the future!! I only wish they covered other countries, as I would use them for every single trip we ever plan! (I know they cover Switzerland as well, but I have been there). I am so thankful for Zicasso too, who brought me to them, and will most definitely be using this site in the future for our next trip. I now know that I can completely trust their agencies. THANK YOU a million times over, to everyone who made this trip so very special for us. It was most definitely the trip of a lifetime, that will never be forgotten. I can only hope that this review helps anyone still in question. Worth EVERY single penny. You cannot beat the hospitality that we received. We can't wait to do it again someday :)
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