A very well organised trip which paid attention to all the details. I could not rate the quality of the planning, documentation and communications from this travel agent high enough. Thoroughly exceeded our expectations. We had a quality experience with a minimum of fuss that met all our expectations.
We loved the Amazon resort - it exceeded all expectations from a comfort, food and activities point of view.
We were surprised that with each of our private guided tours we had not only a guide but a driver and cook as well. The food on these trips very much exceeded our expectations.
Machu Picchu was a real experience but swamped with tourists. The hotel at Machu Picchu was a wonderful oasis in amongst this. We also very much enjoyed the ruins at Ollaylantambo - amazing!
We also loved the hotel in Cusco and wondering this historic town.
I know that our agent preferred another hotel for us in Urambamba - this wasn't available, so we stayed at the Aranwa. From a hotel accommodation point of view, the Aranwa was our least liked and we wish were able to stay at the the other hotel. So perhaps having a different back up option would be good. Also with the luxury of hindsight, might have stayed one more night at the hotel in Machu Picchu - not sure we got to fully appreciate that with only one night.
TRAVEL COMPANY COMMENTS:
From personally speaking with these clients, we know that overall they had a really good time here in Peru, and were overall really satisfied with their trip. I did just want to pick up on the comments that the client mentioned about the hotel in the Sacred Valley. When the client's first choice hotel is not available, we will suggest a back up as a suitable alternative of the same level and price. The back up hotel in question is a really popular option and a good hotel, but in recent months it has started to suffer from poorer levels of service (mainly related to the restaurant), which some clients have noted. We are also now considering a different hotel (20 minutes away), which is a step up in level, but now with our newly negotiated confidential tariffs, is more accessible. Going forward, this will most likely be our first choice for a back up. We thank these clients for their valuable feedback.
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