Overall the trip was great. We loved the mountain biking and our guide. The scenery was amazing, as was the lunch along the way. Machu Picchu was definitely the highlight of the trip. It's hard to describe until you see it in person. Can’t imagine just pulling up in the bus and exploring the site. We were all glad we did the one-day Inca Trail hike to Machu Picchu.
The 2-day white water rafting was an adventure. Beautiful scenery and challenging and exhilarating rapids. Our guide did a great job preparing us for the trip the night prior and making the trip safe and fun. Unfortunately, our entire family came down with a stomach bug on the first afternoon. Up to that point, the rafting was amazing and we all enjoyed it. We appreciated our personal guide and the two other guides on the trip doing everything in their power to accommodate four (very) sick passengers. In the end, they got us off the river and back to our hotel as quickly as possible. Overall, very professional and caring service.
We did have a couple-three hiccups with our planned itinerary--guide missing a major sightseeing activity on our first day, a guide with a less than positive attitude for two days of the trip, and a hotel room mix up, etc. Thus only a 4 star rating. However, as noted above, overall experience in Peru was great and amazing.
Hiking the Inca trail, touring Machu Picchu and mountain biking in the Sacred Valley.
Pay more attention to the logistics associated with the Inca Trail hike. Spend a couple days in Lima.
Travel Company Comments
Thank you for your review. I am pleased that overall you had a good time here in Peru, and that you found the mountain biking, rafting and hiking to be good choices. Of course it is disappointing to us that you had a couple issues along the way, which affected the overall enjoyment of your trip.
There was a communication error with the guide on the first day of touring in the Sacred Valley for which we apologize. It is worth noting that as soon as we were made aware of the error, the tour continued as originally planned with the least amount of inconvenience. We hope that the compensation of dinner at your hotel that evening helped to acknowledge our mistake.
The room mix up at the hotel was a system error on our part. Although we intended to get the Junior Suite as planned, the system pulled in the Superior Room in error. As soon as we were aware of the mistake we contacted the hotel to request the correct room type, but unfortunately the hotel was fully booked. We accept that we didn't offer the room type as originally sold, and accordingly refunded the difference in cost between the room types, plus an additional US$ 75 on top. We identified the issue in our system and corrected this accordingly to avoid any future issues.
We know that your trip was a little overshadowed by the stomach bug that you all came down with towards the end of your trip. We appreciate your kind comments about the guides and ground staff that worked hard to re-arrange the trip allowing you to return to Cusco earlier than originally planned. I know when I met you at the hotel in Cusco that you had all had a rough day that day. This was a unique rafting adventure that we had discussed in detail when planning your trip, so it was equally disappointing for me that you didn't manage to complete the trip as planned.
Once again, thank you for your valuable feedback on your trip. Candid feedback that we receive helps us to improve our services for future clients.
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