Our travel planner went out of this way to be sure and change (and re-change) our itinerary until it was exactly what we wanted. He was willing to find times to speak on the phone while in New Zealand, and was generally very prompt in returning emails. We were able to travel to both New Zealand and Fiji for a reasonable price considering the activities we did, and the hotels we stayed at. Our itinerary was packed, and we got to see a lot while only traveling 17 days total (including flights there and back).
Staying in the overwater bungalow in Fiji was undoubtedly the highlight of our trip. We also were able to stay in some gorgeous hotels/B&B's in New Zealand. The black water rafting at Waitomo Caves is a must, but we knew about that from a previous trip.
It would be nice to be more active, but until you have lived the itinerary it is tough to predict when the best times for this would be. For example, when we did a float plane tour in Rotorua-it would have been nice to know there was an option to do the tour with a hike on the volcano as well. Looking back really the only thing we would have changed was being more active within nature. We were fortunate to see a TON of New Zealand and its amazing landscape, it just would have been nicer to walk/ride in it instead of drive/boat.
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