I live in Hawaii and wanted to fulfill a dream to have a family vacation that we have not had in 6 years due to my sons being in college so this had to special. I did not know our agent our his company but his website and my email and telephone conversations went well...he immediately knew what type of experiences and accommodations I was seeking and drafted an itinerary that worked. I was a bit skeptical and nervous sending my credit card authorizations to an entity I never worked with and had no references on but I continued and booked with them.
We all had a wonderful time! He planned wonderful, fun, and different types of activities for us, gave us ample time to enjoy the towns we stayed at, assured us that driving on a different side of the road would be fine (it was), and provided great accommodation choices for us. I liked staying in multi-bedroom style suites/apartments that gave our party of five breathing room yet kept us together. My favorite was our hotel in Queensland with heated floors, privacy, and super cool technology. From jet boating, swimming/hiking in dark tunnels to see glow worms, hiking, helicopter rides, bungy jumping, Ogo ball riding, and two different rafting excursions, we saw and experienced the depth of beauty, delicious food and produce, and friendly people that New Zealand offers.
I believe you find out how good a travel agent is when things to wrong. One day it snowed so our activity to get on a plane, hike and do a skim boat was cancelled so I called our agent and within a few hours he helped reschedule a different activity to a 30,000 acre farm that was very relaxing, educational, and enjoyable.
I always thought Japan was the best destination to visit but now I love New Zealand more, and will definitely return to New Zealand and utilize this company again.
Fly Air New Zealand. It's a wonderful airline.
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