This trip was a much-anticipated adventure for my 17 year old son and myself, spending a vacation together before he goes off to college. Our travel agency was absolutely amazingly helpful and responsive in every area. My son picked Machu Picchu as his top destination, so I worked closely with our agent to design the perfect itinerary of 2 weeks in Peru, building it around various cultural sites and natural wonders. Our agent developed a wonderful set of hotels, tours, and transportation, quickly and pleasantly making changes as I came up with different ideas over several weeks. The first week was absolutely wonderful--3 days in Lima (stayed in the Miraflores area), a great introduction to the Peruvian food, culture and history; 3 days in the Sacred Valley (stayed in a lovely hotel converted from an old mission in Yucay), visiting amazing historical sites, then 2 days in the Machu Picchu area--of course, an incredible highlight. All of our tour guides were very professional, spoke excellent English, and were friendly and knowledgeable, with a genuine pride in their country and a real love of people. The second week of our trip was not as planned (5 days in Cusco area, 2 days at Lake Titicaca), as my son ended up needing an emergency appendectomy the day after we left Machu Picchu. He spent a week at a clinic (02 Network Medical Clinic) in Cusco, getting excellent care, and being treated very well by everyone at the hospital and the hotel (where I slept some nights). My travel agency helped me change our itinerary (I ended up doing some of the day tours alone, while my son was asleep in the hospital) and work with the medical staff and the hotel. They did not charge me extra for any of the changes or extra help, way above and beyond the usual tours! In addition, their travel insurance, that was included as part of the travel package, covered quite a bit of the cost of my son's medical cost (my own separate travel insurance handled the rest). I found all of the travel agency's staff to be wonderful and strongly recommend using their services--they are reliable, responsible, responsive, kind, and incredibly helpful.
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