Our agents were absolutely wonderful partners in creating the trip of a lifetime. If you are reading this review and you are wondering whether you should pick this travel company-- DO IT!! My mother had been dreaming about Barcelona, Spain for 3 years and we finally had the opportunity to go this May-- I was getting overwhelmed with planning the perfect trip by myself, so I started researching travel companies for Spain and found them through Zicasso.com.
Working with this agent and his colleagues has been the best decision I have made this year. I'm usually such a planner and perfectionist that I find it hard to give plans over to other people-- but I am so glad I did! They put together a very comprehensive itinerary based on my desires and my mother's needs-- as well as paid attention to the details of getting back and forth from the airport and around the city in luxury!
What I've come away with is a sincere appreciation for Barcelona and Madrid in a way that I couldn't have if I had planned the trip myself. I also realized that I LOVE personal tours and the people they selected were warm, very informative and were overall delightful people to be around.
Our agent and this company have set a new standard for my family when it comes to international travel-- I only wish that we could use this agent for other European and Asian countries!!
There are so many! But here are the best parts (from my mother and me!)
1. Personal service pick-up at the airport. Usually arriving in a place you don't recognize can be disorienting-- but the attention to detail and convenience of how they orchestrated our pick-up plans every day, really made us feel taken care of. We loved it!
2. Personal tour guides. Every personal tour guide we had was personable and very knowledgeable. I didn't realize that I liked such personal attention when doing a tour of a city. Our agent curated the best people who understood our pace and really wanted to give us the choice of where we wanted to go and what we wanted to do. Not only did we fall in love with both cities, we also felt like we came away with new friends.
3. On-call communication & follow-through. Not only did we receive a great itinerary-- we also had the benefit of a personal concierge to remind us our daily activities as well as just a check-in of how our trip was going. It made us feel very taken care of and made us feel like we had someone we knew just in case something went awry on our trip.
I really don't think I would do anything differently...we did find Toledo to be physically demanding (lots of hills and it was hot!) I think we would like to add the option of doing a driving tour of Toledo or just of the city of Madrid overall.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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"This was our first visit to Spain and the team from this travel company provided us with outstanding service."
"I worked with this travel agent and he planned a fabulous trip for myself, my husband and our 2 kids..."
"...from the very beginning my travel agent earned my trust and business given his professionalism and helpfulness."
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