The initial contact was very personal: phone calls and individual emails that were promptly answered. The itinerary was personally constructed, although I suspect that there is a general agenda that is "worked on".
The entire trip was very well coordinated Thankyou to the work of our driver. He was personable (despite it being Ramadan), knowledgeable and relaxed. He made the day to day activities seem smooth and exciting. His car was comfortable, cool and he provided water each day. The hotels, tours and experiences were such that they advanced the beauty, cultural richness and diversity of Morocco. The highlights to me were the mosque in Casablanca, the rhiad in Fez, the camel ride, the hot air balloon in Marrakech and the visit to the winery. The guides were interesting and we're passionate about the history and architecture of their particular area.
The food, however, was problematic. The quality varied immensely. Rick's was pretty ordinary and far too much. I'd rather be told an amount to spend and top up myself if necessary. The food at lunch in Fez was lovely but at the riad on two nights it was tasteless and far too much. The lunches on the road were too much and repetitive. Ironically the woman at the desert camp put on a great meal considering the limited cooking facilities. Also the dinner and breakfast at the Dades Gorge at Chez Pierre was to die for. World class. The owner supplied us with a bottle of wine even though it was Ramadan. Marrakech at lunch was once again pretty ordinary. The last night at Palais de Ramparts - well forget it. No wine at dinner so we went elsewhere. So to finish. We enjoyed all aspects of the trip but more needs to be done about the woeful quality of the food, in a country that takes pride in it's cuisine.
TRAVEL COMPANY COMMENTS:
Thanks for your detailed feedback. We're glad to hear that you enjoyed your time with our driverand the local guides you had in each city!
With regards to the food, while it seems like certain meals hit the right notes (Chez Pierre), we understand that others were underwhelming. We are sorry to note your frustration with this, and we wanted to provide a bit of context on this. As you noted, you were traveling during the month of Ramadan, which has a direct bearing on the choices available for food in Morocco. Indeed, 90% of the country's restaurants shut down during this month (since no locals eat lunch and people prefer to break the fast in their homes vs at restaurants). Therefore, there are far fewer places to choose from than we'd ordinarily have, and many of the places that we would normally take you to were closed. In addition, there are enhanced limitations on serving alcohol during Ramadan, which explains why the Palais des Remparts wasn't able to serve wine for your dinner in Essaouira.
Please know that we take your comments to heart and we will work hard to provide better options for meals during Ramadan for future trips. We would be happy to welcome you back to Morocco in the future for a culinary highlights that will certainly offer a better experience of our rich cuisine!
Thanks again for your thoughts and warm regards from the our entire team!
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