We received excellent and personalized arrangements for our multi week trip to Australia and New Zealand. Our interests were carefully screened, we spoke over the phone and exchanged emails—all communications were quick and professional. The itinerary was posted on the website for easy viewing, all changes were made with ease. The quality of bookings was superb, all private or small group trips were surprising and often exceeded our expectations—this travel company is clearly an expert, with a direct experience in the area. The agents had previously stayed in the hotels and took themselves almost all recommended tours in various locations. There were no bad choices. Hotels and transfers were also excellent. We would clearly use this agency for repeat trips to Australia.
Private or small group tours in several locations in New Zealand and Australia were clearly the highlights (Tasmania, Kangaroo Island, Sydney, etc.). We loved all parts of the trip, especially exploring the nature down under.
Very little as I was very happy with the recommendations provided by our travel agents. Most likely, we would lean even more toward private tours, which were excellent. We will work with the agency planning our next trip to other parts of Australia—be aware that it takes time to plan and fine tune details to end up with as good result as we have experienced.
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