We loved our trip. All the destinations were great. The Italy and Croatia travel company was accommodating while we were in Italy since we did need their assistance. My one major criticism is that we specifically requested a particular room in one of our hotels and rearranged our trip so we can get this particular room. We were advised by the travel agent our room was booked as stated on the itinerary they sent us. When we arrived, we were in a lower level room, which the hotel said this is what our travel agent booked. Our travel agent did not relay the proper information to us, which we found to be very unprofessional and unaccommodating. They did apologize and admit to their mistake, however the room we requested and believed we paid for was not comparable to the room we wound up staying in.
Many enjoyable and memorable parts of the trip. From the sights to the different restaurants. Everything about our Italy getaway was memorable.
I would book a trip myself next time without the use of a travel agent. Although it might be more convenient to book with a travel agent, you wind up saving more money and have more flexibility when you book yourself.
Travel Company's Comments
Thank you for your feedback on your trip. I am glad to know that you enjoyed Italy and your trip overall.
I’d like to apologize once again for the mistake made in providing you with the wrong room category description for your stay in Capri. As you now know, the room ultimately confirmed for you and your wife was the best available at the time your request was made and I neglected to update the room category description when confirming the overall trip. This was simple human error on my part, and an embarrassing one at that. I know that you considered your room in Capri to be a nice one but I understand your disappointment in not getting the expected room. In an effort to offer you a compensation for the error, I was happy to arrange a complimentary new transfer to Positano that would allow you the extended time on the island that you later decided to take, as well as providing separate transport for your luggage so that you did not have the extra hassle of returning to your hotel to pick it up yourselves. Additionally, I was able to provide a refund on the original transfer scheduled for Positano. After my communication with our office manager in Florence who was in direct contact with you through your time on Capri, I understood that the combination of the new transfer plus the refund on the original transfer was an acceptable solution.
With regard to booking directly vs. working with a travel agent, it is true that deals are out there for travelers willing to spend the time to hunt them down and compare options. However, piecing together a comprehensive trip – especially one that goes through many destination possibilities as yours did – can be very challenging and time-consuming, especially for one that has never traveled to the selected destination. A value has to be put on the time-savings and convenience a travel agent offers, as well as the expertise a travel agent provides to help travel run smoothly, fill in any gaps with travel tips and other suggestions, and to troubleshoot should a problem unfortunately come up. I hope that you will consider these ideas when you are considering if using a travel agent is right for your next trip.
Once again, I’m very glad to know that you enjoyed your trip and hope that you’ll consider visiting another destination or two in Italy soon. If our company has the opportunity again to assist you with that trip, I can assure you that every effort will be made to provide you with a perfect trip. Thank you again for your honest feedback.
With kind regards,
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