Excellent itinerary, outstanding accommodations, knowledgeable guides, and skilled drivers. Overall we were able to enjoy this remarkable country from North to South in all its diversity. Only shortfalls were some descriptions of activities were misleading (e.g., mountain trekking should not have been described as easy walking) and there were some missed communications (e.g., guide and flight changes) but as our first Zicasso tour, we would strongly recommend this approach to private, five-star touring. (We would rate it 4.5/5 although half-stars are not an option.)
Thank you very much for your feedback and your travel review posted on Zicasso.com. We value your feedback very highly and use it to improve our service.
We are pleased that you enjoy our country Vietnam with our diversity. Your praises on the excellent itinerary, outstanding accommodations, knowledgeable guides, and skilled drivers did add us with motivation to do our job with heart to keep engaging with our company's standards and spirit.
Though you had a wonderful time as you wrote, yet we are sorry to hear about some minor issue about the trekking description and the flight changed. As far as our experience, travellers’ feedbacks, our tour guide comments and our inspection trip to this area around Pu Luong Retreat, the tour is an easy walk around the valley of rice terraces in front of the Retreat, so we mentioned it as easy walk and also mentioned of walking distance in the itinerary. Anyhow, we understand that the issue may be due to the walking possibility of each traveller. It can be an easy walk with us but it is not with others. We take this as a lesson and will check again with travellers about their walking experience of every tour.
With the changes of flights, it is the changes from the airlines which we can’t control. As the guide already explained to you, your flight is changed departure time to the evening departure so we changed you into the afternoon flight so you can fly to Hue right after returning from Halong Bay, which help you not have to wait for 4 hours at the airport till the evening flight. We hope you will know that we did our best for you, we didn’t change anything to get complaint.
Overall, your feedbacks help us a lot. We would take care of our tour description more carefully.
Thank you very much again, and we look forward to seeing you soon on your next trip.
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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