Great Company and very easy to work with. This travel agency was able to get me to all the destinations I requested and provide quality services. The private transfers were top class. The hotels were all presently surprising.
There was a mixup and we did not receive our travel vouchers on time, so I was forced to do some background research of my own to find where the first few tours started and time. The issue was addressed quickly.
Some of the packaged tours were a bit disappointing, primarily the Costa brava shuttle, and Sevilla walking tours, as they did not include stops at major monuments or attractions, but the overall planning of the travel package is what we wanted.
No Costa Brava tour. Not enough time to swim at the beach or really tour the sites. Only a bus to this town, stand around... then boat to this town and stand around. Not enjoyable.
The Sevilla walking tour guide was a nice guy, but the tour did not take us inside any of the monuments or sites, only around the back streets and out sides of monuments. We had to book additional tour after the walking tour, which took up most of the day.
Marrakech hotel was charming but so difficult to get to and find. It was quite far from the main square and hard to walk to. The city is overwhelming and we were lost many times.
TRAVEL COMPANY COMMENTS:
Thank you for your review and for your valuable feedback. I realize it can be hard to compare group and private tours, since private tours can offer so much more personalization. However, we offered both types of tours to keep you within your budget. Regarding your other comments:
1. Travel vouchers: all of our travelers get vouchers together with their confirmation. This is a simple pdf with many pages that are ordered chronologically day by day (and this can be downloaded on a phone). 90% of these vouchers are merely informative, where we express meeting points and times, plus contact details of the vendors for you to use in the case of an emergency. There is a 24/7 telephone contact also present in each of the vouchers, so you are covered during the whole stay in Spain. We provide hard copies on arrival at the first hotel of the route. We send a very nice folder (cardboard, disposable and recyclable) with the whole set of vouchers, maps for all cities you would visit and a lovely hand made Spanish fan as a souvenir. What happened in this case is that the one clerk at reception that got the package did not register it properly, so when you arrived you were told there was nothing for you. It took us a number of hours to investigate further. You were covered all the time with my support on the phone and I gave you multiple insight to get to the meeting point, which you did with absolutely zero hassle.
2. Costa Brava Coach Tour: This coach tour takes travelers along the Costa Brava Coast and has several stops in the most important places. The whole idea of the tour is to enjoy the scenic views of a great area and to give time to enjoy the sea, plus enjoy good weather.
3. Seville walking tour: This is a fantastic orientation tour in Seville where the guides take the group around the old town, talk about customs and history, gives lots of insight and you visit one of the less known and most important monuments in town: the Archive of Indias, where the valuable documents of the discovery of America are stored. You do not visit the interior or the cathedral or Alcazar, as this is something any individual could do, and this is not listed as part of the tour.
4. Marrakech hotel: This one is located about 15 minutes walk from the famous Yamaa el Fna Square. I am sorry that you didn't like the location. We find most travelers are eager to experience the destination: people go to Marrakech to enjoy the medina, to navigate the intricate alleys and narrow streets of the markets, all in all to experience something which is not in the well designed streets of other big cities.
Again, thank you for your comments and for traveling with us!
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