The trip we received was great, and that's what got the 5 stars. We had a wonderful trip touring England, Scotland, and Ireland.
Our travel company had a new iPhone app that made it easy to follow along on the itinerary. There were some quality control errors that gave wrong information to us for a tour, and they worked hard to make it right.
I did not like how late the company provided us an itinerary, only a week or so before departure. That made it very difficult to do pre-trip planning, and to do quality checks. They separate booking from our contact and that strange disconnect made the travel planning awkward and sometimes disorienting.
This company is not in-country, and we thought that was part of what Zicasso offers. Our last trip with a Zicasso Spain agent was great because of it. This company is on the East Coast of the US, and that it not in-country. Their knowledge of Ireland and the UK was as experienced US travellers, and not as locals. That is not what we thought Zicasso provides...
Driving. Talking with locals. Wandering around on foot. Public walking paths in England.
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