We appreciated working with a travel advisor who was located in Japan and had extensive experience in that country. The travel advisor was friendly, informed, and great to work with. He set up an awesome itinerary after taking into consideration our input on what we wanted to see and experience in Japan. All aspects of the itinerary were well aligned and executed. Our guides and English speaking assistants were always on time and where expected. They were prepared with the itinerary, items and knowledge to get us to the right place at the right time. The only reason I did not give a 5 star rating is that the guides were of inconsistent quality. We expected 5/5 star guides and felt that some guides were of lesser quality. They were always prepared with the logistics but were not necessarily fully informative or knowledgeable of all the visited locations. We did have some 5 star guides, but not consistently across the itinerary.
Our agent set up a special Japanese dinner in an offbeat area in Kyoto. Our day in Hiroshima was extra special given the knowledge, warmth and effectiveness of the guide as well as her willingness to share personal family stories about the history of this location. The travel advisors suggested sites allowed us the opportunity to visit and experience locations we would not have been able to access on our own.
Based on our pace at getting thru the daily itineraries, some days we had extra time at the end of the day. In hindsight we should have been prepared with a list of additional things to see or do to take full advantage of the time, guides, and/or the car/driver rather than finishing the guided day early. It seemed the higher quality guides were able to suggest additional things to see and do; the lesser quality guides were not.
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