Our trip was to go from Munich, Germany, to Venice, Italy then to Cinque Terre National Park, then back to Munich. I spent over 50 hours trying to plan it all out and could not figure out all of the details of getting across the country and back to Munich, so I contacted Zicasso. We were nervous about engaging a company based in Italy to organize our trip- but we had no reason to be it turns out. I have been recommendingthis travel agency and Zicasso to everyone I know. They did such a great job for us.
Our travel agency created a tour that made us feel like royalty everywhere we went. The hotels and tour guides that they arranged for us were better than we could have asked for or expected. The SIM card for our phone so we had 24/7 contact in perfect English with the the travel team is a great, and they are really helpful and fast to respond. I have never had a better experience in Italy- and I have been several times before.
It is obvious that this travel specialist and his team know Venice very well and have lots of connections there. The hotel and both of the guides were terrific. I wish we could have afforded to buy more at the glass studio! The private boats from the airport and later to the train station were fantastic. The "opera" was unique and fun. Because it is NOT in the opera house or the official Venetian opera company (though offering the same exact shows) it was confusing and really hard to find- so we almost missed the beginning act. It was very very hot inside the house. I would almost suggest people not dress up too much for the show because it is very hot and the folding chairs are hard to manage in fancy clothes. I have never had a better time in Venice- and this was all because of the arrangements our travel company made for us.
I wanted to visit and hike Cinque Terre National Park and UNESCO site. It was great even though most of the trails we planned to hike were closed due to damage from the 2011 flood- so we did not get to do as much hiking as we hoped. There are several more strenuous trails people can take to get to all five villages, but we opted to enjoy the ferries and more walking around the villages. We did do one big hike- but it was not one most people can do. It was hundreds of stairs that are very steep and uneven. I loved it- but not many would unless they like hiking (or stairs!). The ferry is a great way to get around. It does not start before 10 am and it ends around 6pm- so you have to plan not to be left behind, but there is always the train so not a big deal. The hotel in Vernazza was terrific. Our room at the top of lots of stairs was at the height of the (very active) bell tower of the church- but who needs to sleep past 7 anyway! Also the breakfast was terrific. I would recommend this hotel and the restaurant again to everyone.
We had a private driver from the to Vernazza and then to a Milan airport (same guy). He is a very good driver and the vehicle was high quality well maintained and luxurious. This made me feel safe and happy when we traveled with him. I would recommend him too.
When booking our flights back to Munich, they even added Speedy Boarding and Fast Track to our tickets. This saved over an hour in line to check our bags and made us among the first to board the plane.
We will keep both Zicasso and this travel agency as part of our planning trips in the future.
Sincerely, Alexandra and Fred P
The whole trip was story book perfect for us. Everyone we worked with and met was professional, loved what they do, and made us feel special. I have much more detail in the overall comments.
Nothing much different. Maybe go earlier in the month so that it is not so hot for hiking. I might book earlier to have more room options in Cinque Terre.
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