From the very beginning of the process, our travel agent showed that she clearly understood our requirements and went about in a very personal way developing an itinerary that matched our requirements. This was done through a number of emails and skype conversations and about 4 versions before we settled. All of this was done within agreed timeframes. This travel agent was great to deal with. Another factor that was really valued was that she was available 24/7 in the same time zone that we were touring and did not hesitate to get things done if there were any small situations. We only had one such situation with a missing tour guide that our agent was able to resolve very easily. It would have been very difficult to achieve this through an agent in my home country Australia in a very different time zone and probably no Italian language skill.
Our agent went out of her way to ensure we had a great celebration on our wedding anniversary in Siena. This was the highlight to me. she also made a recommendation that I would not have thought of. That was to visit Orvieto which was just magical.
Our tour of Italy was 15 nights in 6 towns/hotels. Max was 4 nights min was 2 nights. In hindsight it was probably one hotel too many as you do tire of packing and unpacking and the associated logistics of moving from place to place. However our agent did make this as easy as was possible for us.
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