Our travel agent was good when it came to being available and responsive, she stuck with our budget had ideas of where to go and what to do. Her husband was also nice and happened to meet us in Rome and was able to make us reservations at a great restaurant. the hotels we were at were at central locations which was nice and convenient. she had good tips and tricks as well for each of the cities.
We had a few issues though, in Rome the tour guide did not meet us on time and did not have us on their schedule, they did scramble and we did not miss our tour. In Sorrento our tour to capri was cancelled which was not her fault, the guide said it was due to weather but then next day it was nice and sunny and we saw other tour boats go out, but we never got a phone call that day to go out. that was a disappointment, we still went to capri on our own though. In Greece, our sunset tour in Mykonos was late and that scared us since we had the mishap in Rome, but we were still on our tour.
some suggestions for our agent would be to update her restaurant recommendations, some places did need reservations when she did not mention it, and some places had a new chef. some of her tour guides were not the people she had said it would be, especially our driver for the amalfi coast, who mostly drove us to places, he was not too informative about the coast as she had described, so much so that i fell asleep during the drive! and a few of her tour guides she scheduled for us, did not follow the itinerary to a tee, and left us a bit early 45min to an hour, which i believe we paid for the full time. and our guide in athens, took a smoke break a few times and said she had an 'emergency'
the coliseum, venice and sorrento and greece were the nicest parts of our trip
having private drivers and everything set up for us was also quite nice
Our agent also set a good pace for us so we would not get too tired or too bored everyday and have some free time to do things on our own - she had some 'things to do on your own' which was helpful and quite nice as well
upgrade to business class train tickets, stay at slightly better hotels
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