This travel agency was great with contacting us and answering our questions promptly. Our travel planner contacted us after first day and periodically during our trip to make sure everything was to our satisfaction. However, not everything went smoothly. I did not realize our private driver was not an employee of the travel agency, but sub contracted. We felt that these two companies needed to coordinate on how much can be seen in one day and how long it takes to get from one location to the next. We were disappointed we could not see everything we wanted to and would have added on one additional day. our travel agency said the itinerary was just suggestion, but most sites we had said we specifically wanted to go to. I realize the company cannot predict traffic or how long we would spend at each location, but all of this should have been explained to us in more detail. On the first day we went to Bru Na Boinne. Arrived at opening time and still could not get into Newgrange until 4 hours later. Our travel agency should have advised us that this might happen. Our itinerary stated we would be driven in a luxury vehicle. The first three days we were not in luxury vehicle. The seats were uncomfortable, you felt every bump in the road, and felt the jerking of vehicle when shifting occurred. Also, two hotels gave us lower category of rooms. At Ballyseede Castle, our rooms weren't even in the castle. I feel the travel agency booked us the correct rooms, but hotels downgraded us. We paid a lot for this trip, but did not receive the quality that we had expected.
Our stay at Ashford Castle.
Not sure. We think we did need a private driver, but could not always go where we requested. We expected 4 star quality and did not receive this.
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