One of the best travel companies I have ever had the pleasure of dealing with. Our contact was professional, courteous and always answered our inquiries almost immediately even with the 10.5 hour time difference. The company put together the perfect tour experience for our group, at a very competitive price in comparison to other high end tour companies. Prior to the trip, when improved accommodations became available, our agent contacted us and offered us a change in plans. They were on top of all hotels and flights prior to our departure. We were met by agents at each airport, and escorted to our hotels. The check in processes were quick and seamless. The agents also escorted us through check in and security at each of our internal flights. Our travel companies contacted us at each location to ensure that our trip was running smoothly.
Our hotels were outstanding. Our tour guides were knowledgeable, friendly and courteous as were our drivers.
We had one small issue at one hotel from which one of our nights was bumped, our travel company dealt with this issue quickly and professionally and the solution was actually an improvement on the initial plan.
I would wholeheartedly recommend zicasso and this travel company to anyone planning a trip to India.
Our group of 7 travelers commented ":best day ever" on every single day of the trip.
Every day was perfect. We loved the hotels. We would not have missed a single city we visited.
The only hotel that didn't meet our standards was the hotel in Cochin, however we had been spoiled by the other hotels!
Each review is written by a verified traveler who was matched by Zicasso to the reviewed agency. Traveler must have purchased and traveled.
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"When I tell you customer service was superb for the agency I am not exaggerating..."
"... it was excellent, we haven't any problem during our stay in India."
"Excellent trip(five star) setup by this agent and excellent service provided starting with driver and good pick on hotels...
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